SurrealSkin Spa Policies
At SurrealSkin Spa, we are committed to providing you with the best possible experience. To ensure a smooth and enjoyable visit, please take a moment to review our policies below.
Booking
All appointments with Jennifer|SurrealSkin are booked conveniently online through our Vagaro scheduling system, which is linked through Urban Epiphany Luxury Salon & Med Spa. Here's how it works:
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Once you have selected your service, date, and time and have entered in our contact information, you will be asked to secure your appointment with a deposit. A 50% (non-refundable) deposit is due at the time of booking. The balance will be paid in salon using the same card on file, cash, or another card that you present on the day of your appointment.
After you have successfully booked an appointment, you will receive an email confirming your selected service and appointment date and time.
If you are attempting to book and no dates appear as available for a particular service, you may add yourself to the waitlist, or search for another date. Waitlist appointments only become available if there is a cancellation. Therefore, if you want to secure an appointment, it is best to search for a different date. The calendar is open 60 days in advance, so please plan accordingly and book early.
Cancellations
Your appointment is very important to us. This time is reserved especially for you. We understand things happen, but if something comes up and you need to reschedule your appointment, please do so at least 48 hours before your scheduled appointment time. If you cancel your deposit will be forfeited. If you reschedule before 48 hours of your appointment your deposit will transfer.
Late cancellations (cancelling less than 48 hours before your appointment) and/or No Shows will be charged the full balance of the service total. This will reflect on your account as a NO SHOW/CANCEL FEE equal to the remaining balance due for the missed service. *If fee is not paid you will not be able to re-book for a future appointment.
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By booking an appointment, you are agreeing with the late cancellation and no show policy. If you need to cancel/reschedule, please do so by clicking on the “Change/Cancel Appointment” link located at the bottom of your appointment confirmation email. If you have created an account on Vagaro (highly recommended for faster booking in the future), you can cancel through your client profile. If you have trouble canceling your appointment via the Vagaro system, please contact us via email at hello@surrealskinspa.com as soon as possible so that we can cancel the appointment for you. We must receive notification within 48 hours via email (sending messages on social media, etc. are not considered giving proper notice).