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Contact Us
Our team is here to help with any questions, comments, or concerns you may have regarding our products, services, or our site. To reach out to us, simply fill out the contact form below and someone from our team will be in touch soon. We look forward to hearing from you, and thank you for choosing SurrealSkin Spa for your Skin and Lash needs.
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Will I get product recommendations?Yes, after both in-person and virtual consultations, I’ll provide product recommendations tailored to your skin’s needs. These recommendations will complement your treatment plan and help you maintain healthy, glowing skin between appointments.
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Do I need a consultation before booking a treatment?While not required for every service, consultations are recommended for advanced treatments like the Pro Power Peel or Pro LuminFusion treatment to ensure the treatment is suitable for your skin. Consultations also allow us to customize your skincare plan.
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How do virtual consultations work?Virtual consultations are easy and convenient! We’ll connect via video chat, and I’ll assess your skin, discuss your concerns, and offer personalized advice and product recommendations. You’ll receive the same expert guidance as in an in-person consultation.
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What skincare products do you recommend?I recommend products that are specifically tailored to your skin concerns and goals. After a treatment or consultation, I will provide personalized product recommendations to help you maintain your results and achieve glowing skin at home.
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Are your treatments safe for pregnant or breastfeeding clients?Yes, I offer pregnancy-safe treatments that avoid ingredients like retinol or salicylic acid. If you’re pregnant or breastfeeding, we can adjust your treatment plan to ensure your skin remains healthy and radiant during this time.
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What skin types do you specialize in?I specialize in treating all skin types, with a particular focus on addressing the unique needs of women of color. Common concerns like hyperpigmentation, acne scars, and uneven skin tone are areas where I excel in delivering customized solutions.
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Do you offer treatments for sensitive skin?Absolutely! I offer a range of gentle treatments that are suitable for sensitive skin, focusing on calming inflammation and improving hydration without irritation. I can customize facials specifically for your skin type and sensitivities.
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Can I book a virtual skincare consultation?Yes! Virtual consultations are available for clients who can’t visit in person. During the session, we’ll discuss your skincare concerns, review your current routine, and I’ll create a customized regimen with product recommendations to suit your skin’s needs.
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Do I need a consultation before booking a facial?While consultations aren’t mandatory for all facials, I highly recommend one if you’re considering advanced treatments like the Pro Power Peel or Pro LuminFusion treatment. A consultation ensures the treatment is suitable for your skin and gives us a chance to discuss any contraindications.
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How do I know which facial treatment is right for me?Choosing the right facial depends on your skin’s condition and goals. I recommend starting with a consultation where I’ll assess your skin and suggest the most effective treatment to address your concerns, such as hyperpigmentation, uneven skin tone, or acne scarring.
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What treatments do you offer for hyperpigmentation and uneven skin tone?I offer several advanced treatments for hyperpigmentation, including Nanoinfusion and Microdermabrasion, as well as other resurfacing treatments using special enzymes, acids, or chemical peels. Each treatment is carefully designed to brighten your skin, even out your complexion, and reduce the appearance of dark spots, helping you achieve a more radiant and balanced skin tone.
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What is NanoInfusion, and how is it different from microneedling?NanoInfusion is a non-invasive treatment that uses tiny cones to infuse resurfacing serums and actives into the skin. It’s painless, requires no downtime, and boosts circulation and collagen production. Unlike microneedling, NanoInfusion doesn’t involve needles or require numbing, making it a gentler alternative.
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What is your cancellation policyI require a 48-hour notice for cancellations or rescheduling. If you cancel within 48 hours of your appointment, a cancellation fee may apply. Please review the detailed policy on the Policies page for more information.
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How can I prepare for my facial appointment?Before your appointment, avoid any aggressive exfoliation or treatments like waxing for at least 48 hours. If you’re using retinol, discontinue use for a few days before your facial. I will provide additional pre-treatment instructions depending on the service you book.
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What should I expect during my first consultation?During your first consultation, I’ll perform a thorough skin analysis and discuss your lifestyle, skincare concerns, and goals. Based on this, I’ll recommend a personalized treatment plan and product recommendations to help you achieve your best skin.
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